Unit One

Presentation and Layout of Business Letters商業信函格式

Unit Fwo

Inquiries詢購

Unit/hree

Repl ies and Quotations復函與報價

Unit Four

Orders and Acknowledgment訂購與確認

Unit Five

Insurance保險

Unit Six

Packing包裝

Unit Seven

Transportation運輸

Unit Eight

Payment by L/C信用證付款

Unit Nine

Other Modes of Payment其他付款方式

Unit Ten

Complaints and Adjustment投訴與處理

Unit Eleven

Agencies代理

Unit Twelve

Electronic Correspondence電子信函