Chapter Ⅰ Layout and Format of Business Letters
Practice Ⅰ
Supplement Electronic Communication
ChapterⅡ Establishment of Business Relations
Lesson One Initiating Business
Prectice Ⅱ
ChapterⅢ Enquiries，Offers and Acceptance
Lesson Two An Enquiry
Lesson Three （A）A Nonu2014firm Offer
（B）A Firm Offer
Lesson Four Counteru2014offer
Lesson Five Acceptance
Practice Ⅲ
Chapter Ⅳ Orders and Confirmations
Lesson Six （A）An Order for Antennae
（B）A Reply
Practice Ⅳ
Chapter Ⅴ Packing
Lesson Seven Packing Requirements
Practice Ⅴ
Supplement On Packing
Chapter Ⅵ L／C Establishment，Amendment and Extension
Lesson Eight （A）Urging Establishment of an L／C
（B）A Reply
Lesson Nine Asking for L／C Amendment
Lesson Ten Asking for Extension of an L／C
Practice Ⅵ
Chapter Ⅶ Insurance
Lesson Eleven Request for Broader Coverage
Practice Ⅶ
Supplement On Insurance
Chapter Ⅷ Shipment
Lesson Twelve （A）Asking for Earlier Delivery
（B）A Reply
Lesson Thirteen Shipping Advice
Practice Ⅷ
Chapter Ⅸ Payment Terms（Nonu2014L／C Payment）
Lesson Fourteen （A）Proposing to Change Payment Terms
（B）T／T Payment
（C）Reply from the Buyer
Practice Ⅸ
Chapter Ⅹ Complaints，Claims and Adjustments
Lesson Fifteen（A）Claim for Inferior Quality
（B）A Reply to the Claim
（C）Asking for Prompt Settlement
（D）Settlement of the Claim
Practice Ⅹ