Chapter 1準確和正確Correctness
1 術語準確Accuracy with Industrial Terms
2信息準確Information Accuracy
3語意正確Correct Messages
4拼寫正確Spelling Notes
5綜合應用Integrated Application
Chapter 2數詞的寫法Amounts and Numbers
1數詞的寫法Word Style or Numeral Style
2只能使用阿拉伯數詞Numerical Digits Only
3只能使用文字數詞Words Only
4注意事項Important Cautions
5綜合應用Integrated Application
Chapter 3詞法正確Correct Diction
1 名詞Nouns
2 冠詞DefiIliteIndefinite Articles
3 動詞VerbsVerbal Phrases
4介詞和連詞PrepositionsConjunctions
5綜合應用Integrated Application
Chapter 4語法正確Correct Grammar
1 常見問題Common Problems by Chinese Writers
2 平行結構Parallel Structure
3修飾語錯位Dangling Modifiers
4不間斷句子Runu2014on Sentences
5 短語句Fragment Sentences
Chapter 5漢化英語Chinglish
1 類型Types of Chinglish
2惡性中式英語Malignant Chinglish
3 動詞連用Too Many Verbs
4 良性中式英語Benign Chinglish
5綜合應用Integrated Applications
Chapter 6具體化Concreteness
1 概述An Overview
2信息完整全面Complete with the Six W's
3細節完整具體Concreteness in Action
4使用具體詞匯Using Concrete Words
5相關問題Important Cautions
Chapter 7體諒對方Considerateness
1對方為重You Attitude
2肯定與否定Positive vs.Negative
3角度恰當Appropriate Perspectives
4人情味Personal vs.Impersonal
5尊重文化差異Cultural Awareness
Chapter 8清楚易懂Clarity
1語意清楚Clear Messages
2語句連貫Unity and Coherence
3邏輯布局Logical Flow
4語義重心Semantic Focus
5 信息格式化Information Formatting
Chapter 9簡明扼要Conciseness
1 無關信息Relevant Facts Only
2冗詞和羅嗦Reducing Redundancies
3使用簡單詞Use Simple Words
4多用動詞Using Action Verbs
5精簡句子結構Streamlining Structure
Chapter 10恭敬禮貌Courtesy
1 及時答復Timely Response
2最好不說Better Not to Say It
3政治問題Politically Correct
4禮貌友好Friendly Expressions
5 詞語褒貶Complimentary vs.Derogatory
Chapter 11與時俱進Currency
1 名正言順Updating Names
2語言陳腐Clichés to Avoid
3物盡其用Working Clichés Welcome
4與時俱進Modern Remodeling
5多樣化表達Expressions Diversified
Chapter 12一般詢函Routine Requests
1定義與種類Nature Types of Requests
2撰寫步驟Writing a Request
3一般詢問例信Exemplary Routine Requests
Chapter 13應求與自發詢函Special Requests
1 文本特征Important Features
2應求詢問Solicited Requests
3 自發詢問Unsolicited Requests
4語言問題Language Issues
Chapter 14肯定回復Positive Replies
1回復的性質Natures ofResponses
2回復策略Approaches in Responses
3肯定性回復Positive Responses
4肯定性回復例信Exemplary Positive Replies
5詳解一例A Mini Case
Chapter 15否定回復Negative Replies
1直接否定Deductive Approach in Simple Negatives
2間接否定Inductive Approach in Negative Replies
3撰寫步驟Writing a Negative Message
4否定性回復例信Negative Replies in the Inductive Approach
Chapter 16詢價、報價與還價Enquiries，Offers and Counteroffers
1 詢價概述Enquiries with Examples
2報價概述Offers with Examples
3還價概述Counteroffers with Examples
Chapter 17訂單與確認Orders and Replies
1格式化訂單Form Order Letters
2訂購函Standard Orders Letters
3訂貨確認函Replies to Orders
Chapter 18索賠與回復Claims and Replies
1概述An Overview
2投訴函Complaints
3索賠函Claims
4回復例信Replies to Complaints and Claims